Policies

Thank you so much for shopping with White Rowan. 

All sales are final so please be sure to read through policies page and all listings prior to placing your order. Thanks 

⋄ All White Rowan jewelry is handmade with love in Florida, USA in a smoke & pet free home.

⋄ All orders are shipped using the USPS.

⋄ Due to each piece being handmade and the nature of said pieces, all sales are final. No refunds, returns or exchanges will be given. No order may be cancelled once placed. 

⋄ White Rowan jewelry is made with lead & nickel free settings, safe for sensitive ears!

⋄ While White Rowan's jewelry is perfectly water resistant, we recommend you still not wear your jewelry in the shower, pool, ocean etc. 

⋄ If you need your order rushed, please purchase one of the RUSH MY ORDER listings.

⋄ Currently, processing time is 5-7 business days. This means your order will ship out no later than 7 business days after it is placed unless otherwise noted in the listing. Please allow 24-48 hours to pass prior to contacting if your tracking has not updated once you receive your email that your order has shipped. 

⋄ SHIPPING REFUNDS/COMBINED ORDERS: Two orders may be combined if purchases made less than 24 hours from each other. No more than two orders will be combined at once regardless of how many orders are placed prior to shipping out. Max shipping refund will be given of $5.00 USD


⋄ For any and all inquiries, please email whiterowanshop@gmail.com

Please allow 24 hours to receive a response. 



*Policies are subject to change at any time without notice. Last updated 11/05/2018